At YOR Dental, we are committed to protecting your privacy and ensuring the security of your personal information. This page explains our Privacy Policy and Cookies Policy in accordance with UK data protection laws, including GDPR.
The data controller is Dr Deepa Vakil, who is also the information Governance Lead. This Privacy Notice is available on the practice website at www.yordental.co.uk at reception/ by email if you contact info@yordental.co.uk by calling the practice on 0161 503 0915.
We collect and process personal information that is necessary to provide you with dental care and services. This includes:
- Personal details (name, address, date of birth, contact information)
- Medical and dental history
- Treatment records and clinical notes
- X-rays and photographs
- Payment and billing information
- Appointment and communication records
- Personal data for the purposes of staff and self-employed team member management within the Practice
We use your personal information for the following purposes:
To assess, diagnose, treat, and manage your dental health, including planning and delivering treatments, prescribing medications, and referring you to specialists when necessary.
To manage appointments, send reminders, process payments, and maintain accurate medical records as required by law and professional regulations.
To contact you about your appointments, treatment plans, and any relevant updates to our services. With your consent, we may also send you information about new treatments and special offers.
To comply with legal obligations, including those imposed by the General Dental Council (GDC), Care Quality Commission (CQC), and other regulatory bodies.
We process your personal information on the following legal bases under GDPR: performance of a contract (providing dental services), legal obligation (maintaining records as required by law), vital interests (emergency situations), and legitimate interests (improving our services and ensuring patient safety).
Here are some practical examples of your rights:
If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing.
You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.
We may share your personal information with:
- Other healthcare professionals involved in your care (with your consent)
- Dental laboratories for creating crowns, dentures, and other dental appliances
- Specialist dentists to whom we refer you
- Regulatory bodies such as the GDC or CQC when required by law
- Payment processors for billing purposes
- IT service providers who help us maintain our systems securely
We will only share your information when necessary and ensure that appropriate safeguards are in place to protect your data.
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes secure storage systems, encryption, access controls, and regular security assessments.
We retain your personal information for as long as necessary to provide you with dental care and to comply with legal and professional obligations. In accordance with NHS and GDC guidelines, we retain adult patient records for a minimum of 10 years after your last treatment, and children’s records until their 25th birthday or for 10 years after their last treatment, whichever is longer.
We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures.
Under GDPR, you have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate or incomplete information
- Right to erasure: Request deletion of your information in certain circumstances
- Right to restrict processing: Request that we limit how we use your information
- Right to data portability: Request transfer of your information to another provider
- Right to object: Object to certain types of processing, such as marketing
Please note that some of these rights may be limited by legal and professional obligations to maintain accurate medical records.
If you have any comments, suggestions and complaints about the processing of your data, you can also contact us directly. Please address any communications to Dr Deepa Vakil at the practice at info@yordental.co.uk or 0161 503 0915 or by writing to or visiting the practice at Unit 1 Digital Park, Pacific Way, MediaCity, Manchester M50 1DR.
We take complaints very seriously. If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). The ICO can investigate your claim and take action against anyone who’s misused personal data. Visit www.ico.org.uk for more information.
You can also use these contact details to request copies of the following practice policies or procedures:
- Data Protection and Information Security Policy, Consent Policy
- Privacy Impact Assessment
- Information Governance Procedures
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies help us understand how our website is being used and enable us to improve your experience.
This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.
We use cookies for the following purposes:
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the way our website works and provide better content.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
These cookies are used to track visitors across websites to display relevant and engaging advertisements. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
By using our site, as per the EU Cookie Law (https://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm) you are agreeing to these cookies being stored by your browser and their data being shared with the aforementioned services. If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us at email address: info@yordental.co.uk
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience, as some features may not function properly.
You can find more information about how to manage cookies in your specific browser by visiting the browser’s help section or support website.
We may use third-party services such as Google Analytics to help us understand how our website is being used. These third-party services may set their own cookies on your device. We do not control these third-party cookies and recommend you check the relevant third party’s website for more information about their cookies and how to manage them.
We may update our Privacy and Cookies Policies from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.
If you have any questions about our Privacy or Cookies Policies, or wish to exercise any of your rights, please contact us:
Dr Deepa Vakil
Co-Founder & Clinical Director
YOR Dental
Unit 1, Digital Park, Pacific Way, MediaCity Manchester, M50 1DR
Email: info@yordental.co.uk
Phone: 0161 503 0915